News 12 November, 2021

Supporting our community as we return to COVID-normal services 

CBCHS is continuing to support the health and wellbeing of our clients in line with the State Government’s Roadmap as we move out of lockdown.

With many of our team supporting initiatives as part of the public health response, we thank you for your patience and understanding as we gradually scale-up our COVID-safe services over the coming months.

Below is a summary of how we are currently delivering our services:

Allied Health Services

  • In line with Government guidelines, Telehealth will continue as the main service option for health services including Child Development, Counselling, Alcohol & Other Drugs Programs and Dietetics*
  • Face-to-face appointments for Podiatry and Physiotherapy* will resume from early November 2021 with clients on waiting lists to be prioritised based on need
  • Home visit appointments for Occupational Therapy will resume at a reduced scale from early November 2021.
  • Our Diabetes Education Service is offering a mix of both Telehealth and on-site appointments.


  • All Dental services have once again resumed at our Parkdale clinic. Please note that we have long waiting lists due to the lockdown and appointments will be prioritised based on need.  Please contact our Dental team with any enquiries on 8587 0350.

NDIS Disability Services

  • We are continuing to provide NDIS Day Support Programs at our four sites in Parkdale, Cheltenham, Edithvale and Clayton in line with COVID-safe density requirements. We look forward to welcoming more clients back to our centres from early November 2021.

Exercise Group Activities

  • We in the process of planning to safely resume on-site exercise group activities in the near future. In the meantime, we are continuing to support clients from home via Telehealth programs and exercise DVDs.

Social Support Groups

  • These groups will continue to support clients through a virtual model of care until the end of the year.

Please contact us on 8587 0200 for service or booking enquiries.

*Please note our Physiotherapy, Dietetics and Occupational Therapy teams are currently unable to accept new referrals, but will review urgent referrals for clients deemed to be at risk of hospital admission. As restrictions continue to ease, we will be prioritising the care needs of clients who have experienced delays in accessing treatment due to the recent lockdown. If you are in need of any of these services, please consider speaking with your GP to obtain a Chronic Disease Management Plan to support access to a private provider.

Our COVID-safe Procedures

To help keep our staff and community safe, we ask to check the COVID-19 vaccination status of all clients and their carers prior to attending on-site appointments.

Our services are open to all members of the community regardless of vaccination status, however this information helps our clinicians prepare for COVID-safe appointments.

Clients are required to provide evidence of double vaccination status and be willing to wear a facemask in order to participate in the following activities:

    • Group exercise and social support programs
    • Any CBCHS services delivered from external community venues.

To stay COVID-safe, all clients and visitors are required to wear a facemask while attending our sites. Clients who are exempt from wearing a mask will be able to attend appointments at CBCHS sites, but will be asked to wait in their car (or outside) until it is time for their appointment.

Strict infection control measures are in place for all on-site and client-facing services in line with our COVID-Safe Plan

General Coronavirus Information 

The link below provides an overview of the latest Victorian Government information and advice about Coronavirus – symptoms, testing and what to do to reduce the risk of infection.


COVID-19 Vaccination Information 

For information about accessing the COVID-19 vaccine, please visit https://covid-vaccine.healthdirect.gov.au/eligibility

For information about COVID-19 vaccination, including High Volume Vaccination Clinics in our local area and across Victoria, please visit https://sephu.org/covid-vaccination/ 

If you are concerned that you are at risk of carrying Coronavirus, please contact the Department of Health and Human Services Novel Coronavirus Hotline on 1800 675 398 before attending a hospital emergency department or appointment.

For translated information on Coronavirus please click here.

To reduce the risk of contracting or spreading any virus, there are simple protective measures we can all take including:

  • Wear a mask when you can’t social distance
  • Wash your hands regularly with soap and water for 20 seconds
  • Keep your distance from others – a social distance of at least 1.5m is recommended
  • Cover your mouth and nose with your elbow when coughing and sneezing
  • Don’t touch your face