Central Bayside

Quality

Central Bayside Adult Community Options (CBACO) strives for quality improvement through an Integrated Quality Management Approach (IQMA). CBACO undertakes an annual self assessment based on the Victorian Standards for Disability Services (VSDS), where our consumers have an integral role in the quality management process. CBACO use the Disability Self Assessment System (DSAS) and assesses each service outlet.

We asses our performance at three levels, a Consumer Self Assessment, then the Service Delivery Self Assessment and finally the Management Self Assessment. Performance in these three areas is measured against the Victorian Standards for Disability Services. The self assessment outcome results in the development of a Quality Plan for each service outlet which includes the identification of at least two new quality improvement activities.

We are required through our Service Agreement to submit an Annual Quality Plan and Improvement Activity Report to the Disability Service Division by March 1st of each year

Victorian Standards for Disability Services

Standard 1: Service Access Each consumer seeking a service has access to a service on the basis of relative need.	Standard 2: Individual Needs Each Consumer receives a service that is designed to meet in the least restrictive way, his or her individual needs and personal goals.
Standard 3: Decision Making and Choice Each consumer has the opportunity to participate as fully as possible in making decisions about the events and activities of his or daily life in relation to the services he or she receives.	Standard 4: Privacy, Dignity and Confidentiality Each consumer’s right to privacy, dignity and confidentiality in all aspects of his or her life is recognized and respected.
Standard 5: Participation and Integration Each consumer is supported and encouraged to participate and be involved in the life of the community.	Standard 6: Value Status Each consumer has the opportunity to develop and maintain skills and to participate in activities that enable him or her to achieve valued roles in the community.
Standard 7: Complaints and Disputes Each consumer is free to raise and have resolved any complaints or disputes he or she may have regarding the service provider or the service.	Standard 8: Service Management Each service provider adopts sound management practices that maximize outcomes for consumers.
Standard 9: Freedom from Abuse and Neglect Each consumer has the right to be free from physical, sexual, verbal and emotional abuse and neglect.